THE ACADEMIC ADMINISTRATION IN
SUPPORTING SERVICE QUALITY
( Descriptive Qualitative Study at
Teachers training and Education Faculty University of Bengkulu )
Dafit Terismon
NIM. A2K010027
Thesis, Master Study Program of Education Management.
Post Graduate University of Bengkulu, 2011,
100 pages
The purpose of this study is to describe the academic administration in supporting the service quality in teachers training and education faculty university of Bengkulu. The method of this study was descriptive qualitative .The subjects of this study were dean of teachers training and education faculty, vise dean in academic, lecturers, academic staffs, and the students. The data was obtained from observation, interview and documentation. The result of this study shows that first, the vision and mision were reliable and suitable to the main job of the faculty, second, the service procedure was gathered thightly to the academic calendar, third , the academic registration run efectively, fourth, student result sheets service were optimal, fifth, teaching and learning activity run maximal based on the schedule, sixth, evaluation and monitoring used as the standard of measurement of the effectiveness of teaching and learning activity, seventh, the supporting factors were the comfortable condition and working atmosphere of the faculty and the denied factor was the facility. The researcher conclude that the academic administration services were really needed and really support the service quality and give the great contribution to the outcomes of the faculty.
Key words: Academic Administration, Service Quality
SIMPULAN, IMPLIKASI DAN SARAN
A. Simpulan
Simpulan penelitian menunjukkan bahwa administrasi
akademik berperan dalam mendukung mutu layanan FKIP Universitas Bengkulu dan
berkontribusi dalam meningkatkan mutu lulusan
melalui pemberian layanan yang bersifat administrasi. Layanan yang diberikan
telah sesuai dengan tupoksi yang diembankan pada Fakultas Keguruan dan Ilmu
Pendidikan. Tugas dan tanggung jawab sudah dilakukan staf akademik untuk
menunjang pelayanan prima bagi semua yang berkepentingan, dalam hal ini
pelanggan pendidikan yakni seluruh mahasiswa FKIP Universitas Bengkulu dan juga
pelaksana pendidikan yang ada yakni dosen
sebagai tenaga pendidik.
Simpulan khusus dalam penelitian adalah
sebagai berikut: Pertama, perumusan
visi dan misi akademik FKIP Universitas Bengukulu yang ditetapkan telah sesuai
dengan cara melibatkan semua pihak (civitas akademik) melalui musyawarah.
Perumusan visi, misi juga sesuai dengan
tujuan yang akan dicapai oleh fakultas secara bersama karena visi, misi yang telah
dirumuskan sangat mempengaruhi kinerja yang dilaksanakan untuk mencapai tujuan
mendukung mutu layanan yang bermutu dan menguasai ilmu pengetahuan dan
teknologi.
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